Profile
Ecommerce operations and account manager turned UX designer with a strong work ethic and desire to think creatively. Experienced in identifying end user pain points and utilizing data analysis to problem solve. Proven track record of project execution for companies both large and small and effective communication with peers, cross-functional teams and leadership.
Experience
Account Director
Blue Acorn iCi
Dec 2019 - Nov 2020
Account Manager
Blue Acorn iCi
Aug 2018 - Nov 2019
Sr Manager, Site Ops & Analytics
Hudson's Bay Company/HBC Digital
May 2018 - Jul 2018
Manager, Site Operations
Hudson's Bay Company/HBC Digital
June 2016 - Apr 2018
Sr Associate, Site Operations
Hudson's Bay Company/HBC Digital
Feb 2015 - May 2016
Retail Site Operations Associate
Moda Operandi
Mar 2014 - Jan 2015
Specializations & Skills
Specializations:
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Digital brand strategy
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Requirements gathering
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User Research (competitor analysis, user interviews)
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Data Analysis
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User Flows & Customer Journey Mapping
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Wireframing & prototyping
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Usability Testing
Technical Skills:
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Design: Balsamiq, Sketch, InVision, Figma
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Platform experience: Magento Plus, Shopify Plus, Salesforce Commerce Cloud, Websphere Commerce
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Project Management: Jira/Confluence, SharePoint, Workfront
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Data analysis: Google Analytics
Education
Bachelor of Arts, Art History
University of Virgina
UX Design Program
CareerFoundry