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Profile

Ecommerce operations and account manager turned UX designer with a strong work ethic and desire to think creatively. Experienced in identifying end user pain points and utilizing data analysis to problem solve. Proven track record of project execution for companies both large and small and effective communication with peers, cross-functional teams and leadership. 

Experience

Account Director

Blue Acorn iCi

Dec 2019 - Nov 2020
 

Account Manager

Blue Acorn iCi

Aug 2018 - Nov 2019

Sr Manager, Site Ops & Analytics 

Hudson's Bay Company/HBC Digital

May 2018 - Jul 2018

 

Manager, Site Operations
Hudson's Bay Company/HBC Digital 

June 2016 - Apr 2018

Sr Associate, Site Operations

Hudson's Bay Company/HBC Digital

Feb 2015 - May 2016

 

Retail Site Operations Associate 

Moda Operandi

Mar 2014 - Jan 2015

Specializations & Skills

Specializations: 

  • Digital brand strategy 

  • Requirements gathering

  • User Research (competitor analysis, user interviews)

  • Data Analysis 

  • User Flows & Customer Journey Mapping

  • Wireframing & prototyping 

  • Usability Testing 

Technical Skills: 

  • Design: Balsamiq, Sketch, InVision, Figma

  • Platform experience: Magento Plus, Shopify Plus, Salesforce Commerce Cloud, Websphere Commerce 

  • Project Management: Jira/Confluence, SharePoint, Workfront

  • Data analysis: Google Analytics

Education

Bachelor of Arts, Art History

University of Virgina 

UX Design Program

CareerFoundry

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